& Returns

Customer Care

When will I receive my items? Digital items are sent within 24 hours of purchase by email. Note that events and workshops take place on the stated date and time. For signed copies of written works, you can expect that the items will be mailed no sooner than the date of public release, whenever that may be. All others ship within 2 weeks unless otherwise stated.This shop uses USPS when possible.

Do we ship internationally? Yes. Please reach out directly with questions regarding cost and availability.

Please note before ordering: In the United States it is not illegal to own human remains, though some states (Georgia, Louisiana) have more strict laws, which is why I cannot ship many of my items to those areas. If you do not live in the United States, you are responsible for checking your local laws and regulations before ordering, determining whether any items you order are allowed in your area. Mortellus does not acresponsible for any items that are returned, seized by any regulatory authority (such as customs), and do not offer refunds.

Return & Exchange Policy

Unless otherwise stated, all sales are final as all items sold in the shop are personalized.

If you have booked a workshop or event and find that you cannot attend, please note that these events (unless otherwise stated) are recorded, and you will be provided with a link in the days following the event to watch online.