& Returns

Customer Care

When will I receive my items?

Digital items are sent within 24 hours of purchase by email. Note that events and workshops take place on the stated date and time. For pre-orders, you can expect that the items will be mailed no sooner than the date of public release, whenever that may be. All others ship no later than two weeks of the date of your order, on the nearest Monday (rounding up), unless otherwise stated. Mortellus utilizes USPS ground shipping, and does provide tracking. If you have a special request for shipping or an international order, please reach out prior to placing your order.

Do we ship internationally? Please reach out directly with questions regarding cost and availability.

Please note before ordering:

It is not illegal to own human remains in the United States, though some states (Georgia, Louisiana) have restrictions, which is why Mortellus cannot ship some items to those areas. If you do not live in the United States, you are responsible for checking your local laws and regulations before ordering, determining whether any items you order are allowed in your area.

Mortellus does not accept responsibility for any items that are returned, seized by any regulatory authority (such as customs), and does not offer refunds in these instances.

Return & Exchange Policy

Unless otherwise stated, all sales are final.

If you have booked a workshop or event and find that you cannot attend, please note that these events (unless otherwise stated) are recorded, and you will be provided with a link in the days following the event to watch online.